This page offers information about the role of our office, the Domestic Relations Depository, in dealing with court-ordered payments in family matters. If you’re concerned with this issue, we hope you’ll find information here that will be helpful to you. But if we can be of further assistance, please call us at (904) 255-2000.
The Domestic Relations Depository is the official record keeper for the Florida State Disbursement Unit (FLSDU). When a court order requires that child support, Arrearage or alimony payments should be made through the FLSDU, the Depository will maintain the records for the case.
For your convenience, the Clerk of Court’s Family Law Department is happy to provide customer service regarding account information in person at our office and over the telephone. However, please understand that the Clerk’s Office is prevented by law from offering legal advice. Those needing legal assistance should consider consulting with an attorney.
The Child Support Enforcement (CSE) division works alongside the Florida State Disbursement Unit to act as the central depository for receiving, recording, reporting, monitoring and disbursing alimony and child-support payments. This is in accordance with Florida Statutes, Section 61.181.
For some historical background, the Florida Legislature passed Chapter 98-397, Laws of Florida, (CS\CS\HB 271). Under this law, the Department of Revenue contracts with the Florida Association of Court Clerks (FACC) and each depository to operate a State Disbursement Unit (SDU). With the passage of Florida Statutes, section 61.1824, the Florida State Disbursement Unit was created to become a centralized location for the collection and disbursement of child-support payments. This gives the FLSDU the responsibility of collecting and disbursing payments for Duval County.
The Child Support Enforcement division helps custodial parents with the location of non-custodial parents. This is the case whether the custodial parents are married, separated, divorced or unmarried. The CSE division also assists with the establishment of paternity and/or a child-support order. In addition, it helps with the enforcement of child-support obligations, even if the non-custodial parent lives outside Florida.
Voice Response Unit
When you’re seeking information, you may find it helpful to use our convenient Voice Response Unit (VRU). This service can provide basic payment information. The VRU also makes it easy to speak with a customer-service representative, if needed. The telephone number is (877) 769-0251 (toll free), or in the Tallahassee area, (850) 201-0140.
When you call, the system will ask you for your Social Security number and case number. So to use the system, you will need to make sure the Clerk of the Circuit Court has your correct Social Security number. The case number must be entered as a nine-digit number.
By calling our number, you can learn the monetary amount and the date of a disbursement. If the Social Security number of the absent parent is used, information about the balance due is available as well.
Procedures for Making Payments to the FLSDU
All child-support and alimony payments for Duval County are to be sent to the Florida State Disbursement Unit. The FLSDU will receive your payment and post it to the appropriate account. To be processed the same day they are received, all payments must have the proper identification.
Proper Identification means:
- The full name of the person who has to make the payment
- The Social Security number of the person making the payment
- The name of the county in which your case is recorded
- The support case number
- The full name of the person who is to receive the payment
It’s very important to remember to include all this information on the front of your check or money order. Without it, your payment cannot be processed!
Payments are to be mailed to:
Florida State Disbursement Unit
P.O. Box 8500
Tallahassee, FL 32314-8500
If you need to make payments and if you keep the Clerk’s Office informed of your current address, you will receive convenient payment coupons from the FLSDU to mail in with your payment. If your support is being paid through an income-deduction order at work, your employer will be notified to send the payments to the FLSDU, but please feel free to share this notice with them.
Please be sure to keep the Clerk's Office informed of your current mailing address, because checks are not forwarded. Also, if your case is handled by the Department of Revenue Child Support Enforcement, provide them with your current mailing address. You can do this by calling toll-free (800) 622-5437.
Please keep in mind that the Domestic Relations Depository will accept only first-time payments and Purge Payments directly. These payments can be made at Cashier Windows No. 2 and No. 3 in the West Lobby of the Duval County Courthouse. The Domestic Relations Depository service windows are open from 8:00 a.m. to 5:00 p.m., Monday through Friday (except legal holidays). Money orders and checks may be made payable to the Domestic Relations Depository.
When making a first-time payment, a signed copy of the court order directing payments is required along with the following information:
- The name of each child
- The date of birth of each child
- The Social Security number of each child
- The address of each child
- The name and address of the custodial person and non-custodial person
Please contact the Clerk’s Office’s Official Records and Research Department at (904) 255-2200 to get a copy of the court order.
After your first-time payment, all future payments, unless otherwise instructed, should be made to the FLSDU at the following address:
Florida State Disbursement Unit
P.O. Box 8500
Tallahassee, FL 32314-8500
Other Payment Options
For an additional fee, you may also make payments online at www.MyFloridaCounty.com or at any MoneyGram, Western Union or Amscot location.
Manner of Payment
First-time payments may be made in the form of cash, cashier’s check, money order or certified check. Please note that any form of payment other than cash will have a standard hold of two business days to make sure all funds are properly processed. Again, after the first-time payment, subsequent payments must be paid directly to FLSDU at the address listed above.
Purge Payments may be made by cash, cashier’s check, money order or certified check, but personal checks are NOT accepted.
The Florida State Disbursement Unit processes most child-support payments and offers a telephone customer-service system. This system provides account information, including when the most recent payment check was issued to the recipient. Known as The Voice Response Unit, the system may be reached toll-free at (877) 769-0251. To access account information, you will need your Social Security number and case number. If you do not have your case number, you can obtain it by contacting the Clerk’s Office by or searching CORE, the Clerk’s Office’s Online Court Records Search Tool.
In addition, account information, including the details of the last five payments made, is available at MyFloridaCounty.com.
|Payments of $25.00 or less||$25.00|
|Payments of $25.01 to $131.24||4% of payment amount|
|Payments of $131.25 or greater||$5.25|
|Depository Program Participation|
|Request for participation in Depository program||$20.00|
|Domestic Relations - Notice of Delinquency Fees|
|Late Fee (LAT)||$25.00|
|Document Preparation (DFN)||$6.00|
|Domestic Relations - Contest Fee|
|Contest Fee (CON)||$25.00|
|This is only created if the non-custodial parent contests the impending judgment|
|Domestic Relations - Judgment Fee|
|Judgment Fee (JUD)||$25.00|
|Document Preparation (DFJ)||$7.00|
|Recording Fee (REC)||$10.00|
|Satisfaction Fee (SAT)||$10.00|
|Domestic Relations - Payoff Statement|
|Payoff Statement (PAY) *||$25.00|
*This is only created when the non-custodial parent comes in and needs to know how much to satisfy his judgment
Domestic Relations Department
Monday through Friday (excluding holidays): 8:00 a.m. – 5:00 p.m.
Duval County Clerk of Courts
Attn: DOMESTIC RELATIONS DEPARTMENT
501 West Adams Street, Room 1053
Jacksonville, FL 32202
Contact the Domestic Relations department
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Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.